The 20th stop of the most popular customer care li

2022-10-20
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The 20th stop of Shantui's "customer care trip" entered Jiaxing, Zhejiang Province

the 20th stop of Shantui's "customer care trip" entered Jiaxing, Zhejiang Province

China Construction machinery information

recently, Shantui's "customer care trip" activity with the theme of "careful guarantee · marching towards the journey" opened in Hangzhou, the central city of the Yangtze River Delta, which often needs experimental machines to carry out tight experiments. In May, Hangzhou was extremely hot, The highest temperature on the day of the visit reached 37 degrees, and the hot weather could not stop the pace of the service team. In order to further support the combustion market and improve users' product satisfaction, the visit management equipment team launched a customer visit in Zhejiang region in the heat

the first stop of the visit came to a concrete mixing plant in Jiaxing. What I saw was the busy figure of sl53h loader in the gravel yard. Wei of the mixing station is engaged in testing service, and the boss warmly welcomed the service team. Talking about the use of Shantui machinery in the mixing station, boss Wei said that recently, there are many local infrastructure projects, and there is a large demand for concrete. This loader has to work for more than 10 hours a day. Now it has been used for more than 1000 hours, and the use is very good. The driver also reported that the machine works effectively, flexibly and efficiently. The car with medium wheelbase of Shantui is very suitable for our working condition. With the increase of production, the existing vehicles are insufficient, and it is planned to provide another one in the second half of the year

during the interval of mechanical operation, the service team conducts a comprehensive and detailed inspection of the product and guides users to strengthen daily maintenance. At the same time, some improvement needs of users are also recorded one by one

stepping on the muddy road, the second stop of the visit came to the Haining construction site. The user, boss Yang's dh17 full hydraulic bulldozer, carried out land leveling operations in the park

when talking about the service work of Shantui, Boss Yang agreed: "you often care about the use of the machinery, and the service is also very timely. Some time ago, the bulldozer had a circuit failure, and it can't work normally. Your service personnel came to check immediately. When they found that the harness needed to be replaced, because there was no such part in the local area, they drove back to the headquarters to pick up the parts, and repaired my car that night. It was more than 11 p.m., and they didn't come to eat. This really moved me.". In the communication with the driver, the driver said that he was very satisfied with the operation efficiency of Shantui products. At the same time, he also proposed to improve the lubrication point of the pin shaft, in which formaldehyde, benzene, 2 toluene and other harmful materials will gradually volatilize

user satisfaction is the purpose of our service. For the appreciation of users, the visiting team will also repay the love of users with more perfect products and services

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